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Useful Information

 

 

Ordering

Making a purchase online is extremely easy. Browse through the shop and when you see an item you wish to buy simply add to your shopping basket by clicking on the words "ADD TO BASKET", changing the quantity as required.
When your shopping is complete proceed to the checkout to pay. You will be asked to fill in essential information
such as name, address, email address and then asked to select a payment method. At present we accept most credit and debit cards and also online payment by Paypal, which you can select at the checkout. Our online payment is 100% secure.

Payment Methods
Make A Wish will accept the following forms of payment

*Credit Card by using our Secure Server
We accept Mastercard, Visa, Switch, Delta, Solo.

*Cheque or Postal Order - Please print out your order and send it to:
Make A Wish
40 Beamish Road
Poole
Dorset
BH17 8SH

*Paypal-make your payment to makeawish@ntlworld.com

All other enquiries, please contact us: makeawish@ntlworld.com

 



Shipping

We will ship to all UK addresses and most European and International countries.
Please note that we cannot guarantee delivery times. For UK addresses your goods will either be sent via second class or standard parcels. European goods are sent via Airsure up to a maximum of 2kgs and then parcels over 2kgs are sent by Parcelforce which has an approximate delivery time of 3-7 days. For International destinations items are sent via Airsure up to a maximum of 2kgs and then over 2kgs parcels are sent via Parcelforce, approximate delivery of 5-14 days.

Shipping Costs
All shipping costs are calculated by weight and includes all insurance, packing and handling costs and will be added to your basket when you reach the checkout.


Delivery

We will endeavour to despatch your order within 2-4 working days.
However due to circumstances beyond our control, on occasions we may not be able to complete your order. In which case we will contact you with a delivery time for the remaining products.



Privacy

Here at Make A Wish we are committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of Make A Wish online. This policy may change from time to time so please check back periodically.
Information contained within our customer database is collected lawfully and in accordance with the Data Protection Act 1998 by ourselves during the ordering and registration process.
The primary use of the information is for the processing of orders, however we may use it to contact you about special and exclusive offers. You will only be contacted by email, any contact telephone numbers are used as an aid to the delivery agents and nothing else. Unless we are required to by law, this information will never be supplied to another company.

Security

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.



Guarantee

We believe you will be pleased with the merchandise you order from us. Our items are 100% guaranteed. If any product fails to meet your expectations, contact us within 30 days for exchange or refund (your choice).

Note:
No merchandise may be returned to us without a return authorization.
Email us at makeawish@ntlworld.com to receive a return authorization number (RA#) along with any special return instructions. Food items are not returnable, due to food safety concerns.

Make A Wish is owned and managed by Claudine Carman.



Returns Policy

If found not to be suitable goods may be returned for a full refund within 14 days of receipt. Please enclose a copy of your original order or note with name, address and order id number. Refunds will be processed upon receipt of returned goods for the original item cost. Damaged or lost items will either be replaced or refunded. We advise you to get proof of posting for any returns.




 

BEST SELLERS

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•  100 Large 5 x 10 Inch Cello Bags
•  25 Large 5 x 10inch Cello Bags



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Thanks for visiting Make a Wish Cake Shop - for all your Cake Decorating needs!