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Frequently Asked Questions


Do you ship to my Country?
All current shipping locations are in the Country list.

How do I know how much the postage is to my Country?
Simply add items required to your basket and the postage cost will be shown before you complete checkout.

Can I place an order via telephone?
Sorry we only accept payment online.

My payment screen gets stuck and won’t transfer to the secure server can I phone to make a payment?
We are unable to accept phone payments. Please use the Paypal option to make a secure card payment if you are having issues with Protx.

I can’t find a telephone number to call about my order?
Please contact via email at makeawish@ntlworld.com for a prompt response to any queries.

Can I have a sample?
As most products are pre-packed we do not offer samples.

I am baking for a charity event so is it possible for a donation?
We support a number of local charities and schools so are unable to meet any more requests.

I live locally please can I collect my order?
Sorry we are a mail order only company.

Do you have a catalogue?
Due to the huge variety and constant additions to stock it is impossible to keep up with a paper catalogue.

It’s been 5 days since my order was posted, where is it?
All orders are sent out via standard first class post unless you choose to upgrade to Special Delivery the package is not trackable. Try your local Royal Mail delivery office just in case there was an attempted delivery and no calling card left to inform you (yes this does happen!) before contacting us.

What are the Terms and Conditions for Special Delivery?
PLEASE NOTE SPECIAL DELIVERY IS NOT AVAILABLE FOR ORDERS OVER 2KGS (2000 grammes). IF YOUR ORDER IS OVER 2KGS THIS WILL INCURR EXTRA CHARGES.

Special Next Working Day Delivery-Order by 12 NOON on weekdays to guarantee same day despatch (dependant on availability of stock).

This is a surcharge is addition to standard p&p costs to upgrade to Special Next Working Day Delivery. Service is provided by Royal Mail and is usually 100% guaranteed but please note there may be occasions where Royal Mail may fail to deliver in time and then you will be entitled to a refund on the Special Delivery fee paid.

Orders placed after 12noon on friday and weekend orders are guaranteed for delivery on Tuesday of the following week.

NB if you live a distance away some orders are transported by air so if you purchase an aerosol lustre spray I cannot guarantee next day service as these have to travel by road.

Saturday Special Delivery-Order by 12 NOON on FRIDAY to guarantee same day despatch(dependant on availability of stock).

This is a surcharge is addition to standard p&p costs to upgrade to Special Next Working Day Delivery FOR SATURDAY. Service is provided by Royal Mail and is usually 100% guaranteed but please note there may be occasions where Royal Mail may fail to deliver in time and then you will be entitled to a refund on the Special Delivery fee paid.

NB if you live a distance away some orders are transported by air so if you purchase an aerosol lustre spray I cannot guarantee next day service as these have to travel by road.

 

 

 

 

 


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